Building Human-Centered AI Cultures George Yang Building Human-Centered AI Cultures George Yang

AI Personalization or Quiet Manipulation? How to Stop Dark Patterns Before They Wreck Your Brand

AI‑driven personalization is quietly rewriting the rules of persuasion—and not always in customers’ favor. This article explains how dark patterns emerge in AI marketing, why regulators are targeting manipulative personalization, and how CMOs can embed ethical design principles that protect both trust and growth.

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What Will Shift Knowledge Workers from 80% Data Prep to 80% Strategic Thinking?

Knowledge workers hired for their expertise remain trapped as "data janitors," spending 60-80% of their time wrangling spreadsheets instead of driving innovation. Despite billions invested in AI tools, this paradox persists: technology meant to free workers from tedious tasks often adds complexity rather than eliminating it. Three fundamental shifts in AI deployment can break this cycle—designing for trust, deploying autonomous agents, and measuring outcomes rather than adoption.

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When AI Becomes a Cover Story: Seven Warnings for the C-Suite

Organizations deploying GenAI atop broken workflows see no measurable ROI. Research from MIT reveals 95% of AI investments fail because companies amplify operational dysfunction rather than fix it. The critical flaw: tribal knowledge—expertise locked in employees' heads, never documented—sabotages GenAI implementation from the start.

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AI as the Executive Mirror: How Innovative Leaders Are Rewriting the Rules of Decision-Making

Today’s leaders face a new reality—AI isn’t just speeding up decisions; it’s revealing hidden biases, surfacing critical dissent, and sensing organizational health before issues escalate. Forward-thinking executives share how they’re experimenting with Leadership Mirrors, Red-Team Loops, and Pulse Monitors to drive more effective, inclusive, and resilient organizations in the age of AI.

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How Clear AI Policies Protect Teams From “Workslop”

Unregulated AI use can flood workplaces with “workslop”—content that looks polished but lacks accuracy, depth, or context. Clear AI policies ensure only valuable, trustworthy results guide decisions and collaboration. Drawing on insights from experts like Cal Newport and Graham Allcott, this article explores how structured frameworks help organizations stay productive, creative, and resilient in the AI era.

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Building Human-Centered AI Cultures George Yang Building Human-Centered AI Cultures George Yang

From Notes to Promotions: How AI-Savvy Professionals Outperform Their Peers

Professionals who regularly use AI note-taking tools aren’t just more organized—they’re often power users of AI across their entire workflow. From automating reports to streamlining collaboration, their comfort with digital tools translates into faster promotions, higher pay, and measurable business impact.

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